Return Policy

Effective from 3/11/2022

Shopping online should be as trouble free as shopping in store. For this reason, our Returns Policy is super simple.

You have 30 whole days from the day you receive your order to decide if it's not quite right and book in your return. Everything you buy on our site is eligible for return.

Returns will only be accepted if the item is in its original condition - this means unworn and unwashed with tags in tact. There are very rare instances where you may have received a faulty or incorrectly barcoded product. Contact us directly if you have experienced this and would prefer a refund rather than exchange or credit. We can organize a reply paid label for your refund.

We reserve the right to adjust your return method if your return arrives in an a condition which does not meet our returns policy.

International Returns:
For international return and exchange requests, we currently offer the return for a refund or store credit option. Please contact our customer support at maamgic@maamgic.com to initiate the return process.

Customers will be responsible for shipping the items back by themselves and for covering the return and customs costs.

We understand the intricacies of international returns and are here to assist you at every step.

Please keep in mind that international exchanges are not supported at this time. If you wish to obtain a different item, we recommend requesting a refund and placing a new order for the item you desire.

We appreciate your understanding.

 

Submit A Return

You can access the Maamgic Returns Centre here.

 

RETURN OPTIONS

Size Exchanges - FREE Return Label

 

Fit wasn't quite right and you want to swap it for the a size up or down? An exchange is your best option. The cost to return your incorrect size is on us!

You’ll receive a prepaid return label and the replacement size will be sent as soon as we’ve received notice your original parcel is scanned as ‘in transit’ by post. The sooner you return the original, the faster you’ll receive the replacement.

This option will only be available if we have enough stock on hand of the preferred size – if stock is running low or it’s already sold out, you won’t be able to choose that size. If your size sells out before you’ve sent the original back to us, you’ll automatically be issued a refund. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

 

Online Credit - FREE Return Label

 

Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits are valid for 3 years and just like an exchange, we cover the cost of your return.

When you submit your return, you’ll receive a pre paid label to send your items back.

 

Refund - The cost of Return Label

 

You know the drill...

Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. The cost of return label will be deducted from your refund total.

If you’ve paid with AfterPay, any repayments already made will be refunded to your AfterPay account. If you paid with a Credit Card or PayPal, the full amount of the returned items (minus the original shipping cost) will be refunded to your original account. If you paid with a Gift Card, your refund will be issued back to that gift card.

You’ll be issued a Return Label. Print the label at home (or at a Post Office if you don't have a printer), stick the label to the outside of your parcel, place your return items and returns card from your original order inside and send the parcel back to us. Easy Peasy!