Return Policy
You can return any item within 30 days of shipment, as long as it' s unworn, unwashed, and still has all tags and liners intact.
Exchange: If you exchange the item, we wll cover the return shipping fee,
Any original shipping fees paid at checkout are non-refundable.
Please note: Final Sale items cannot be returned for a refund, but support for exchange.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us at support@maamgic.com with your order number and clear photos of the issue.
Once the issue has been verified, we will send you a replacement at no additional cost. You will not be required to return the original item.
Please note that sizing, fit, color preference, or a change of mind are not considered a product quality issue.
Wholesale orders are not eligible for returns & exchanges. We recommend checking your items upon receipt. If there are any issues, contact us at support@maamgic.com.
Contact Us
Not sure if you should return or exchange your item? If you have any questions — especially about sizing — please contact us first, you can submit a form or email to support@maamgic.com, we’re happy to help you find the best solution before you submit a return.
This might save you time and help you avoid unnecessary returns.
Submit A Return/Exchange
To begin your return or exchange, click the button below to visit the Maamgic Return & Exchange Centre:
FAQs
Return & Change
Item Issue
For customer service：
If you need any additional help, please shoot us an email at support@maamgic.com. Or go to contact us page. We're here to help you.
Return & Change
How can I submit a return or exchange?
To initiate a return or exchange, you would need to provide the order number and shipping address zip code associated with your original order. If you not clear about the order number, just go”Account”, click orders, then check the order you want to return or exchange, you will find the tracking number.
If you require further assistance, please contact our customer support team.
Do you offer free return or change?
For domestic areas in U.S. , we would cover the shipping.
While for international returns, return shipping cost is by your own, and the import fees also need our customer afford.
How long will it take to process my return or refund?
Once your return arrives and passes inspection, we need about 5–7 business days for processing.
Refunds go back to your original payment method when orders finished all the processes.
We' ll email you as soon as it' s done
Can I return or exchange Final Sale items?
Final Sale items are not eligible for refunds. However, we're happy to offer an exchange for a different size.
If I return my order, will I get the shipping fee refunded?
If you paid a shipping fee at checkout, it is non-refundable in case of returns. However, if you cancel your order before it ships, the full amount including shipping will be refunded.
Item Issue
Can I exchange for a different size, color, or product?
Totally. For U.S. customers, exchanges would be free, you can head to ‘Submit a Return’, if the item you want is out of stock, you could contact us.
How to do if I received a damaged or defective item?
Sorry about that — it’s not the experience we want for you. Just send us a photo and your order number to support@maamgic.com, and we’ll sort it out with replacement properly.
What if my package is delayed, lost, or shows “delivered” but isn' t here?
Start by checking around your delivery area (porch, mailroom, neighbors). If it' s still missing after 48 hours of a “delivered” scan, email us — we' ll help sort it out with the carrier.